Refund policy
At EVERCROWN, we want you to shop with confidence. That is why we offer a 90-day return policy, giving you 90 days from the date your order is delivered to request a return.
90-Day Returns
You may request a return within 90 days of receiving your order.
To be eligible for a return under our voluntary 90-day return policy, the item must:
- Be in the same condition in which you received it.
- Be unworn, except for reasonable try-on to inspect the item and check the fit.
- Show no signs of misuse, alteration, excessive wear, scratches, intentional damage, or improper handling.
- Include its original packaging and any accessories or documentation supplied with the product, where reasonably possible.
- Be accompanied by the order number, receipt, or other proof of purchase.
To request a return, please contact us at memanagementteam@hotmail.com.
Please include:
- Your full name.
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photos of the item if it arrived damaged, defective, or incorrect.
If your return is accepted, we will email you the return instructions and the appropriate return address.
Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.
Do not automatically return your order to the address shown on the original shipping package unless we specifically instruct you to do so.
Return Shipping Costs
For returns made because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally the responsibility of the customer, unless applicable law requires otherwise.
We strongly recommend using a tracked shipping service when returning your order. EVERCROWN cannot be responsible for return packages that are lost before reaching the designated return location.
If you received an item that is damaged, defective, or different from what you ordered, please contact us at memanagementteam@hotmail.com before returning it.
When the issue is confirmed, EVERCROWN will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at memanagementteam@hotmail.com.
Please include your order number and clear photographs showing the issue.
We will review the information and work with you to provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and any rights available to you under applicable consumer law.
Items That Cannot Be Returned Under Our Voluntary Return Policy
We cannot accept voluntary returns for:
- Items that have been materially worn, damaged, altered, or misused after delivery.
- Personalized, customized, or made-to-order products, unless they arrive defective or incorrect.
- Gift cards.
These exclusions do not limit any rights you may have when a product is faulty, damaged, misdescribed, unsafe, or otherwise protected by applicable consumer law.
If you are unsure whether your item is eligible for return, contact us at memanagementteam@hotmail.com.
Sale and Promotional Items
Items purchased during a sale, promotion, or with a discount code are covered by our 90-day return policy unless they were clearly identified as non-returnable before purchase.
Any mandatory consumer rights that apply to discounted or promotional products remain unaffected.
Exchanges
If you would like a different product, color, or version, the fastest way to complete an exchange is to:
- Request a return for the original item.
- Wait for the return to be approved.
- Place a separate order for the new item.
If your original item arrived damaged, defective, or incorrect, please contact us first so we can determine the most appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you by email.
If the refund is approved, the refund will be issued to your original payment method.
Approved refunds are normally processed within 10 business days, although we will process them sooner where required by applicable law.
After we issue your refund, your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary change-of-mind returns.
However, shipping charges will be refunded or otherwise handled where required by applicable consumer law or where the return results from an error attributable to EVERCROWN, such as receiving the wrong item or an eligible defective product.
Any expedited or premium shipping upgrade may not be refundable beyond the cost of standard shipping where applicable law provides otherwise.
Customs Duties and Import Taxes
If your order was subject to customs duties, import taxes, brokerage fees, or other charges imposed by your country or local authorities, these charges may not be refundable by EVERCROWN because they may have been collected by third parties or government authorities.
Customers may need to contact the relevant customs or tax authority directly regarding reimbursement.
This does not affect any rights provided by applicable law.
Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible at memanagementteam@hotmail.com.
We will do our best to accommodate your request.
However, once an order has entered processing or has already shipped, we may not be able to cancel it. In that case, you may request a return once the order has been delivered in accordance with this policy.
Consumer Rights
Our 90-day return policy is an additional commercial benefit and does not replace or limit any mandatory rights or remedies available to consumers under applicable law.
Depending on your country, you may have additional rights relating to cancellation, faulty products, refunds, replacements, repairs, delivery costs, or other remedies.
Where local consumer law provides rights that are more favorable than the terms of this policy, those mandatory legal rights will apply.
This applies particularly to customers purchasing from:
United States, Canada, United Kingdom, Australia, New Zealand, and Mexico.
Contact Us
For questions about returns, refunds, damaged products, exchanges, or your order, please contact:
EVERCROWN Customer Support
Email: memanagementteam@hotmail.com