Shipping policy
At EVERCROWN, we work to prepare and deliver your order as quickly and safely as possible.
Please review the information below regarding order processing, estimated delivery times, tracking, address changes, customs, delays, and other shipping-related matters.
Order Processing
Orders are normally processed within 1–3 business days before shipment.
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, the estimated delivery time will depend on the destination country.
Please note that processing time and shipping time are separate. The estimated delivery times shown below begin after your order has been shipped.
Estimated Delivery Times
Our current estimated shipping times are:
- United States: 6–11 business days
- Canada: 7–13 business days
- United Kingdom: 3–7 business days
- New Zealand: 5–11 business days
- Australia: 5–10 business days
- Mexico: 6–10 business days
These are estimated delivery times and are not guaranteed delivery dates.
Occasionally, circumstances outside our reasonable control — including carrier delays, customs processing, severe weather, public holidays, transportation disruptions, or unusually high order volumes — may affect delivery times.
Your mandatory consumer rights under applicable law remain unaffected.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
The shipping cost, if any, may depend on factors such as your delivery destination, order value, available shipping method, or an active promotional offer.
You will always have the opportunity to review the applicable shipping charge before completing payment.
Order Confirmation
After placing your order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully, particularly:
- Your full name
- Delivery address
- Postal or ZIP code
- Country
- Contact information
- Items ordered
If you notice an error, contact us as soon as possible at:
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Where tracking is available from the shipping carrier, your tracking information will be included or provided so that you can follow the progress of your shipment.
Please allow some time for tracking information to become active after the shipping confirmation has been issued, as carriers may require additional time to register the package in their system.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice that your delivery address is incorrect, contact us immediately at:
We will do our best to update the address if the order has not yet been processed or shipped.
However, once an order has been processed or handed over to the shipping carrier, we may no longer be able to modify the delivery address.
If a package is returned to us because the customer provided an incorrect or incomplete address, we will contact the customer to determine the appropriate next steps.
Any additional shipping charges resulting solely from an incorrect or incomplete address provided by the customer may be the customer's responsibility, except where applicable law provides otherwise.
Delayed Orders
Although most orders arrive within the estimated delivery window, occasional delays can occur.
If your order has not arrived within the expected timeframe, please first check the tracking information provided with your shipment.
If the tracking has not updated for an unusual period or your package appears significantly delayed, contact us at:
Please include your:
- Full name
- Order number
- Delivery address
We will review the shipment information and, where appropriate, contact the shipping carrier or help determine the next steps.
Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us at:
We will investigate the shipment with the carrier when appropriate.
If the package is confirmed as lost, we will provide the appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable consumer law.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property and any safe delivery locations.
- Checking with household members.
- Checking with neighbors where appropriate.
- Contacting the shipping carrier for additional delivery information.
If you still cannot locate the package, please contact us at memanagementteam@hotmail.com so that we can review the situation with you.
A tracking status of “delivered” does not automatically prevent us from reviewing a legitimate delivery issue.
Damaged Packages
If your order arrives damaged, defective, or with an incorrect item, contact us as soon as possible at:
Please provide your order number and clear photographs showing the product and, where relevant, the packaging.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and any applicable consumer rights.
Customs, Import Duties, and Taxes
International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.
Any charges that are not already collected and clearly included at checkout may be payable by the customer upon import or delivery, subject to applicable law.
EVERCROWN does not control customs authorities or their processing times.
Customs clearance may occasionally result in additional delivery time.
Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect a package and the shipment is subsequently returned, please contact us so that we can review the circumstances.
Any refund, reshipment, or shipping charge will be determined according to the circumstances of the order, the reason for the return, and applicable consumer law.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at:
We will do our best to accommodate your request.
However, we cannot guarantee that an order can be changed or cancelled once processing has begun or the package has already been shipped.
If the order has already shipped, you may be able to request a return after receiving it in accordance with our Return & Refund Policy.
Multiple Packages
In some circumstances, an order containing multiple items may be shipped in more than one package.
If this happens, packages may arrive separately and at different times.
Where available, separate tracking information may be provided for each shipment.
Delivery Estimates
All delivery times stated in this policy and elsewhere on our website are estimates unless we expressly state otherwise.
We make reasonable efforts to deliver orders within the stated timeframe.
Nothing in this Shipping Policy limits any mandatory rights you may have if an order is not delivered within an agreed or legally required timeframe.
Countries We Currently Ship To
EVERCROWN currently serves customers in:
- United States
- Canada
- United Kingdom
- New Zealand
- Australia
- Mexico
Available shipping methods, rates, and delivery options may vary depending on the destination and will be displayed at checkout where applicable.
Consumer Rights
This Shipping Policy does not exclude, restrict, or replace any mandatory rights available to consumers under applicable law.
Customers in the United States, Canada, United Kingdom, New Zealand, Australia, and Mexico may have additional rights regarding delivery, non-delivery, damaged goods, refunds, or other remedies.
Where applicable consumer law provides greater protection than this policy, those mandatory legal rights will apply.
Contact Us
For questions regarding shipping, tracking, delayed deliveries, missing packages, or your order, please contact:
EVERCROWN Customer Support
Email: memanagementteam@hotmail.com